Shipping Information

We believe exceptional service should come standard. That's why we offer free shipping on every order, regardless of size or destination.

This sample policy demonstrates how delivery guidance can sit alongside a region-aware Medusa checkout.

Delivery times are estimates and begin from the date of dispatch. Orders placed before 2pm (CET) Monday-Friday are typically dispatched the same day.

Orders are typically processed and shipped within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you'll receive an email with a tracking number and link to monitor your delivery. You can also track your order by logging into your account and viewing your order history.

Tracking information is typically updated within 24 hours of dispatch. If you haven't received tracking information within 48 hours of placing your order, please contact our customer service team.

We ship to most countries worldwide. International orders may be subject to customs duties, taxes, and fees imposed by your destination country. These charges are the responsibility of the recipient and are not included in your order total.

All international shipments are clearly marked with the contents and value to facilitate customs clearance. Please check with your local customs office for estimated charges before placing your order.

Product packaging details are not part of this demo catalog. A production build would source material, recycling, and disposal guidance from verified fulfillment data.

This keeps operational claims editable by the merchant instead of hard-coding unverified promises into the theme.

If your order hasn't arrived within the estimated delivery timeframe, please:

• Check your tracking information for updates
• Verify the shipping address in your order confirmation
• Check with neighbors or building management
• Contact the carrier directly using your tracking number

If you're still unable to locate your package, use the contact form and include your order reference.

We can ship to PO Boxes, APO/FPO addresses, and residential or commercial locations. Please ensure your shipping address is complete and accurate to avoid delivery delays.

For hotel or temporary addresses, we recommend contacting the location in advance to confirm they accept packages on your behalf.